HOW YOUR PRODUCT IS PACKAGED
Here's some important information regarding how your step is packaged. It's important to know how your product will be packed, especially if you are arranging the collection of your product from our works! After reading this page, if you have any further questions or would like to add additional packaging to your product, then please contact us.
PACKAGING
As standard, our steps have foam lagging protection placed at strategic points to protect the units from rubbing on the lorry bed whilst in transport. The reason our items are not shrink-wrapped or palletised as standard; is because it makes it super quick for our customers to inspect the items upon their arrival at their final destination, it is more environmentally friendly and saves our customers from wasting time unpacking products.
Our steps will arrive to you on a flatbed lorry, as we have found this is the best way to safely deliver our steps. They are NOT usually stacked as standard, to ensure your product arrives damage free!
COLLECTIONS
When using your own haulier, load security is the driver's responsibility - not ours. We'll recommend strapping points, but the driver must ensure the load meets safety regulations. Packaging materials are available on-site on request.
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Please note:
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Steps are not palletised by default; palletising is available for an additional charge if requested
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Items are non-stack "ugly" freight - stacking can damage handrails
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Product/shipping dimensions are on each product page
Your haulier must be told:
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We'll email you 2-3 days before your shipment is ready, please don't book collection before this
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We'll email a collection note, which must be given to the driver, goods won't be released without it
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Collection times are stated on the collection note
PALLETISING
Please Note : There is a charge for palletising our products, please advise at time of order if you wish for us to carry out this service.
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The size of your product will determine how many pallets your order is palletised to.
2-4 tread steps will be placed stood up on 1 pallet
5-6 tread steps will be placed lay down across 2 pallets
7 + tread steps will be unable to be palletised
The item will have foam lagging protection where necessary and be strapped to the pallet using minimal ties, to prevent excessive force bending any of the legs or rails during transit.
Again, we do not wrap the product (only where necessary) as this makes the inspection process quick and easy for our customers.