FREQUENTLY ASKED QUESTIONS

We do not offer on-site assessments, however we may be able to arrange for one of our Resellers to visit you depending on where you're based.

Yes we do, but before you decide to send your product back to our factory for repair... we suggest you complete one of our Maintenance Checklists to see if your product can be fixed onsite. The most common damage people come across, is to the wheels and castors; we carry a full range of spares and replacement parts. However, if the damage is more severe, then we would need to inspect the item at our factory. Get intouch with your reseller for more information.

Should you wish to return the item to us for assessment... arrangements can be made for either yourself to return the item to us or we can collect it. Once we have received your enquiry, along with a picture of the warranty label, we will then log your details onto our returns system and send you a label for your item(s), you will need to attach this to the product(s) which will be returned to us. When we have your product(s) back with us, a full assessment report will be completed by our team. We can then advise appropriate repair costs. Upon acceptance of the charges, we will carry out the work and you may either collect or we can arrange for the item to be returned to you. The charges will be as follows... Admin cost Carriage to collect the item Carriage charge to re-deliver the item Full assessment is free of charge Repair charges PLEASE contact us along with sending a picture of your valid warranty label, to obtain a returns number prior to arranging your own transport.

To help you get the longevity from your product and to ensure safe use when working at height, we recommend storing your mobile steps indoors in a clean, dry environment, free from debris. When not in use, store them in a safe location where they won’t be exposed to potential damage from vehicles or forklifts. Storing them securely will help prevent access by unauthorised users! Before each use, always check that your steps are clean, dry, and free from any damage. Our products are finished with a high-gloss powder-coated coating. This is a multi-step process that prepares the surface for a smooth application and a strong, durable bond. While this finish provides water resistance, it is not waterproof, so proper storage is essential to prevent damage and rust over time.

Your product should be inspected for damage prior to EVERY use and a full maintenance inspection at least every six months. Doing this means your product will be safe to use for years to come, it is imperative we protect all operatives using our products and to prevent any hazards occurring within the workplace!