Q. Do you offer on-site assessments?
We do not offer on-site assessments, however we can arrange for one of our Resellers to visit you.
Q. I purchased a Klime-Ezee product and it has been damaged, can you repair it?
Yes - The most common damage to our products is the wheels, we carry a full range of spares and replacement parts. However, if the damage is more severe we would need to inspect the item at our factory. You can view our Inspection Checklist & Inspection Guide in our Downloads section if you wish to assess the step yourself!
Should you wish to return the item to us for assessment...arrangements can be made for either yourself to return the item for assessment or we can collect it. Once we have received your enquiry, along with a picture of the warranty label, we will then log your details onto our returns system and send you a label for your item(s), you will need to attach this to the product(s) which will be returned to us. When we have your product(s) back with us a full assessment report will be completed by our factory then we will advise appropriate repair costs. Upon acceptance of the charges we will carry out the work and you may either collect or we can arrange for the item to be returned to you. The charges will be as follows...
- Carriage to collect the item
- Carriage charge to re-deliver the item
- Full assessment is free of charge
- Repair charges
PLEASE contact us along with sending a picture of your valid warranty label, to obtain a returns number prior to arranging your own transport.